This Privacy Policy explains how Thirteen Idea FZ-LLC (“13idea”, “we”, “us” or “our”) collects, uses, discloses and safeguards your information when you visit https://13idea.org (the “Site”) or use our product, Corovus (the “Service”). By using the Site or Service, you agree to the practices described here.
1. Who we are
Thirteen Idea FZ-LLC is a Free Zone company registered in Ras Al Khaimah, United Arab Emirates. We are the data controller responsible for your personal information.
- Address: FOAM1018, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates
- Email: info@13idea.org
2. Information we collect
Information you give us
- Contact details such as your name, email address and the business you represent, when you submit a form or email us.
- Account and profile information, including your brand details, when you sign up for or use the Service.
- Any content, messages or files you choose to provide to the Service so that our agents can perform tasks on your behalf.
Information we collect automatically
- Device and usage data such as your IP address, browser type, pages viewed, referring pages and the dates and times of your visits.
- Cookies and similar technologies, as described in the “Cookies and advertising” section below.
3. How we use your information
- To provide, operate, maintain and improve the Site and Service.
- To respond to your enquiries and provide customer support.
- To send you administrative messages, updates and, where you have opted in, marketing communications.
- To measure and understand the effectiveness of our content and advertising.
- To detect, prevent and address security issues, fraud and abuse.
- To comply with our legal and regulatory obligations.
4. Cookies and advertising
We and our partners use cookies, pixels and similar technologies to run the Site, remember your preferences, analyse traffic and measure the performance of our marketing. This may include third-party advertising and analytics services such as Google (including Google Ads and Google Analytics) and Meta (Facebook and Instagram).
These partners may use cookies to show you relevant ads on other websites and platforms and to measure ad performance. You can control or opt out of personalised advertising through:
- Google Ads Settings: adssettings.google.com
- Meta ad preferences in your Facebook or Instagram account settings.
- Your browser settings, which let you block or delete cookies at any time.
5. How we share your information
We do not sell your personal information. We may share it with:
- Service providers who help us run our business — for example hosting, email delivery, analytics and AI processing — under contracts that require them to protect your data.
- Advertising and analytics partners as described in the section above.
- Authorities where required by law, regulation, legal process or to protect our rights and the safety of others.
- A successor entity in connection with a merger, acquisition or sale of assets.
6. Data retention
We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes and enforce our agreements.
7. Security
We use appropriate technical and organisational measures — including encryption in transit and at rest, access controls and monitoring — to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. Your rights
Depending on your location, you may have the right to access, correct, update or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us at info@13idea.org and we will respond in accordance with applicable law.
9. International transfers
We operate from the United Arab Emirates and may process and store your information in other countries. Where we transfer data internationally, we take steps to ensure it remains protected in line with this policy.
10. Children’s privacy
Our Site and Service are intended for businesses and adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. We encourage you to review this page periodically.
12. Contact us
If you have any questions about this Privacy Policy or our data practices, please contact us at info@13idea.org or by post at FOAM1018, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.